Most vans are rented on a "pre-pay" basis. Though we require your card details at time of booking the payment is not actually taken until full confirmation of availability is received from the relevant branch. In the event that a branch can no longer supply a vehicle due to unforseen circumstances and we cannot source from elsewhere you will receive a "Full" refund.

Most vans are rented over a 24 hour period, unfortunately we cannot provide Hourly rental at this time.

Your van should have a spare tyre and it is exactly the same to change a van wheel as it is a car. If you don’t feel up to doing yourself just give our breakdown service a call – the number will be in the vehicle.
Do not under any circumstances try and change the wheels on a van with twin rear wheels or on a 7.5 tonne lorry as this can be very dangerous.

The hire company will provide your details to the police when requested and you will receive the normal penalty for the offence.

In most cases it is likely to have air conditioning, a radio, electric windows and central locking, though there is no guarentee of these features, check before going ahead with the rental if any are important to you.

Fuel consumption is dependent on a number of factors including: driving conditions, overall weight of the load and even your driving style, therefore it is difficult for us to quote specifics. All of our vans are Diesel fueled and should give better fuel mileage than an equivelent petrol vehicle.

Yes. Please call to discuss your requirements with one of our agents.

There are certain restrictions to the type/size of vehicle allowed out of the UK and specific countries where we are unable to allow vehicles to travel to/through, this is also subject to additional charges so this is best discussed over the phone with one of our agents.
Under no circumstances must a vehicle be taken out of mainland UK (including travel to Northern/Southern Ireland) without the express permission of the supplier.

We can arrange a child or baby seat at additional cost but you should request it well in advance to be sure of getting one (limited supply).

Details of who to call will be located in the vehicle – probably in the glove compartment or on the rear of the Tax Disc holder. If the vehicle is irreparable at the roadside we will arrange for a replacement van or take you and your possessions to your destination.

As soon as you figure out you have made an error stop pumping and call your breakdown service. They will pump out the incorrect fuel, give you some diesel and direct you to the next garage, though you are likely to be billed for any repair costs.

No. But you should examine a rented vehicle thoroughly before you set off in order to check that your tyres and lights are in working order. Also make sure you put on your seat belt before you set off to avoid being stopped. If you are pulled over you will be held responsible for the vehicle, not the rental company.